Terms & Conditions

1. Our Warranty

All purchases are covered by our warranty so if you're not 100% happy with our products, we warrant that we'll put it right for you – refunding or replacing as appropriate.

2. Our Offers

Any offers we make are designed to be used independently and are not available in conjunction with any other offer.

3. The Contract Between Us

We must receive payment in full for the products that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. Our acceptance of your order brings into existence a legally binding contract between us.

4. Price

4.1 The prices payable for products that you order are as set out on our website.

4.2 You will be required to pay for delivery. Our delivery charges are stated on the website and are also displayed during the checkout process.

5. Re-Sale

You are not permitted to sell and must not offer for sale or re-sell any of our products.

6. Returns – Please see our returns policy

7. Cancellation by us

7.1 We reserve the right to cancel the contract between us if:

7.1.1 We have insufficient stock to deliver the products you have ordered. If this is the case, we will contact you to advise of an availability date or to offer you a substitute product;

7.1.2 We do not deliver to your area; or

7.1.3 One or more of the products you ordered was listed at an incorrect price due to a typographical error.

7.2 If we do cancel your contract we will notify you by email and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

8. Delivery of products to you

8.1 We will deliver the products ordered by you to the address you give us for delivery at the time you make your order. It is, however, your responsibility to provide us with accurate delivery address details. We will not check or verify addresses and messages supplied by you.

8.2 You will become the owner of the products you have ordered when they have been delivered to you or at the point of collection from store. Once products have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

9. Liability

9.1 If the products we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, or if you do not receive the products ordered, we shall have no liability to you other than as set out below.

9.2 If you notify a problem to us under this clause, our only obligation will be:

9.2.1 To make good any shortage or non-delivery;

9.2.2 To supply and deliver substitute products if your original choice cannot be delivered for any reason;

9.2.3 To replace any products that are damaged or defective; or

9.2.4 To refund to you the amount paid by you for the products in question in whatever way we choose.

9.3 Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the products in question under clause 9.2.4 above.

10. Intellectual Property

The content of this website is protected by copyright, trademarks, database right and other intellectual property rights. You may not reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on this website without written permission from a representative of Elephantstones Gallery.

11. Events beyond our control

We shall have no liability to you for any failure to deliver products you have ordered or any delay in doing so or for any damage or defect to products delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation to, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.

12. Privacy

You acknowledge and agree to be bound by the terms of our privacy policy.

13. Governing law

The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.

14. Entire Agreement

These Terms and Conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the products to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these Terms and Conditions or as an authorised representation about the nature or quality of any products offered for sale by us. Save for fraud or fraudulent misrepresentation.